When my refrigerator conked out (a bit over 2 years after purchase), I contacted Lowe's to get it repaired (I had purchased a 3 year extended warranty). The whole thing turned into a nightmare. It to9k over 3 months for the warranty company to order the correct parts needed for the repair and finally get the repair done. I had to go out and buy giant bags of ice evert few days, and still lost a lot of food to spoilage. The warranty company never compensated me in any way for my losses.
I received an email from customer service from Lowes, asking me about my experience. I replied, letting them know the details. They wrote back, saying that someone would call me to follow-up. I never heard from them again. 
I sincerely hope that you have better luck and receive much better assistance than I did. Good luck!
Edit history
Recommendations
0 members have recommended this reply (displayed in chronological order):
= new reply since forum marked as read