2016 Postmortem
In reply to the discussion: Who else wanted single-payer universal healthcare over the ACA? [View all]Chathamization
(1,638 posts)Dozens of hours on the phone, and it's still not done yet. The crazy thing is it's the same plan, and it's available in both states, but apparently you need to sign up again through the exchange in another state when you move. So it's been a dance of calling up the exchange, having them tell me one thing, calling up the insurance company, having them tell me something else, then calling the exchange back up to tell them that what they told me was wrong, having it escalated, then waiting a couple weeks to call people up and do the dance all over again.
I've had similar issues every time I've tried to do anything with the exchange (add family members, change plans); it always ends up being months of phone calls where I try to track them down and make sure they do what they're supposed to be doing (to be fair to the workers, i think it's mostly a problem of the system being broken).
The ACA is much better than what we had before, but that doesn't make it good. And a lot of people who don't have to deal with it's numerous problems like to tell those of use who do to simply shut up.