We've been trying for two weeks to get one for my esposo, and Humana keeps doing this thing where they say "oh, yes, we're sending you one," and then a few days later we get a letter saying "we've been trying to reach you and we can't send your meter until we have more information."
This has happened three times, now.
Each time, Himself has patiently gotten on the phone with them to say "what information is it you need, and how can I help you get it" and he never gets a meaningful response... eventually they say "well, it looks like we have all the information, so we'll go ahead and send it" and then a few days later, another of the same letters shows up.
I can NOT figure out what the issue is with them. First of all, given how essential BG monitoring is for every diabetic's management of the disease, I would think they'd be buying meters by the boxcar load and sending them out to any and every subscriber with a diabetes diagnosis, gratis and with easy-peasy instructions, supplies, links to "how-to" videos, and offers of help in learning to use them. Daily BG monitoring is the single most effective tool for managing the disease and (NOT INCIDENTALLY, FROM AN INSURER'S POV) keeping costs down!
Second, I can't for the life of me figure out what "information" they might need over and above a) the subscriber's diagnosis of diabetes; and b) the doctor's recommendation/prescription for the meter and supplies. WTF? They have those things. They have ALL the information that went with becoming a subscriber, which seems to be sufficient for them to deal with every other kind of claim submitted for his health. Why can't they shake loose of a meter and supplies?
bewilderedly,
Bright
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