Has anyone applied for a cancellation with Orbitz since the COVID-19 crisis?

I have used Orbitz for booking flights for a number of years. I never needed to apply for a refund until this weekend. I had a business trip scheduled that had to be canceled because of issues related to the epidemic. Since my flight was on Untied I went to my account there to cancel. Their site just has a button you click on to cancel. When I clicked it said since I had booked through a third party I would have to go through them.

I went to Orbitz and found that instead of just clicking on a button you have to fill out an on line form. Nothing from the reservation carries over to the form. You have to enter the locator code, departure date, and booking date all over again. The form instructions are goofed up too. It asks for the itinerary number but after trying to enter that multiple times without success I figured that it actually wanted the ticket number.

I will try calling today but the web site warns about very long wait times. I am getting the sinking feeling my refund is going to take weeks. I did screen shot everything I entered and the confirmation page when the form was finally accepted.