On the way, but it's running late.

[Jilly_in_VA]

3. It ain't just USPS

I ordered something form chewy.com awhile back. I ordered it on a Saturday and received a notice that it had been shipped. I then received a notice that it should be delivered via FedEx on Tuesday. When it hadn't arrived on Wednesday I went looking for the tracking number and lo and behold, there was no tracking number for FedEx, so I called Chewy. They were very nice and went looking for the package themselves, only to discover that apparently FedEx had not picked it up from their warehouse, despite having been notified. They did put in an order for me and refunded my money for the first one, although they said if it ever did show up it was a freebie on them. I then called FedEx to try to find out why they hadn't picked up the package. Do you have any idea how hard it is to reach a human at FedEx???? When I finally did, she was REALLY snotty and nasty and refused to give me any information without some kind of arcane number which I would have no way of knowing. I finally told her their customer service was not service and I would never ship anything with them EVER and hung up. That package has never showed up. The Chewy folks are really nice though.