Part of being a career professional civil servant is being able to protect your ability to work with any new government by not making partisan political statements. As a result, most career public servants avoid talking about politics and about their jobs by force of habit. They also spend most of their careers having to smile and be polite to people who are being abusive to them.
It becomes an ingrained force of habit that they don't punch back against people. If they did it would be used as proof that they are partisan and would be the basis for firing them for cause.
The truth is that public servants are the *administrative* state. They exist to administer the laws and policies that elected officials set. 99.999% of the time that nonsense rule that's pissing you off or that wasted money or fraudulent spending wasn't put in place by the public servant. But they take 100% of the flak for it because people don't understand and don't want to take the time to learn what it is that the people they vote into office get up to.
Easier to blame some shadowy theoretical back office nobody than the person you see smiling on TV and asking for your vote.
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