General Discussion

dballance

(5,756 posts) Tue Jan 22, 2013, 01:42 PM Jan 2013

So I Got Really Good Customer Svc. From an AT&T Rep But Can't Find a Way to Give Feedback... [View all]

It's so unusual I get good customer service from just about any phone rep these days I'd like to give some positive feedback - especially if it might reflect on her review. But I can't find a way to do it. There doesn't seem to be any way I can send an e-mail to them with the rep's name, time, date so they can identify her. I logged into my account online and there is no way I can find there.

Does anyone know how I can do this other than just calling back and asking for a supervisor?

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So I Got Really Good Customer Svc. From an AT&T Rep But Can't Find a Way to Give Feedback... [View all] dballance Jan 2013 OP

google ceo name datasuspect Jan 2013 #1

Randall Stephenson is the CEO Bake Jan 2013 #5

if you have the agent id, the name, the time of call, they can usually track it down datasuspect Jan 2013 #9

True, they could. But they won't. Bake Jan 2013 #10

yeah, but do you work as an admin for the CEO? datasuspect Jan 2013 #11

That's true, assuming they give a damn. Bake Jan 2013 #12

i've been doing this ever since i started being a grown up datasuspect Jan 2013 #13

Why would you want to get someone fired? Fumesucker Jan 2013 #2

"Let no good deed go unpunished." lpbk2713 Jan 2013 #8

I got a survey on my cell phone soon after I talked with AT&T rep. sinkingfeeling Jan 2013 #3

You may get a survey in your email Bake Jan 2013 #4

Survey DAVEDCHICAGO Jan 2013 #6

I'm about to file a complaint against them, lol! Phentex Jan 2013 #7

I usually get something in my email. ceile Jan 2013 #14