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DAVEDCHICAGO

(26 posts)

6. Survey

Reply to dballance (Original post)

Tue Jan 22, 2013, 05:10 PM

Jan 2013

You might Get a Survey from an Outside firm afterwards. I worked for a Consulting firm That received lists of select customers' calls to follow up on .

However, I estimate That we only received 10% of the call Center's Call volume. So it May be good to send an email to General Customer service or Write a letter to the Executive Offices if Service was truly exemplary.

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Highlight:

So I Got Really Good Customer Svc. From an AT&T Rep But Can't Find a Way to Give Feedback... [View all] dballance Jan 2013 OP

google ceo name datasuspect Jan 2013 #1

Randall Stephenson is the CEO Bake Jan 2013 #5

if you have the agent id, the name, the time of call, they can usually track it down datasuspect Jan 2013 #9

True, they could. But they won't. Bake Jan 2013 #10

yeah, but do you work as an admin for the CEO? datasuspect Jan 2013 #11

That's true, assuming they give a damn. Bake Jan 2013 #12

i've been doing this ever since i started being a grown up datasuspect Jan 2013 #13

Why would you want to get someone fired? Fumesucker Jan 2013 #2

"Let no good deed go unpunished." lpbk2713 Jan 2013 #8

I got a survey on my cell phone soon after I talked with AT&T rep. sinkingfeeling Jan 2013 #3

You may get a survey in your email Bake Jan 2013 #4

Survey DAVEDCHICAGO Jan 2013 #6

I'm about to file a complaint against them, lol! Phentex Jan 2013 #7

I usually get something in my email. ceile Jan 2013 #14