Okay' so when you order a pizza and you ask if they can put on a bit more sauce..

[Gravitycollapse]

22. Yes, but proper customer service is probably the most overstated issue in industry history.

And the issue of customer etiquette is easily the most understated.

The claim "the customer is always right" needs to die off because it completely mischaracterizes the kind of healthy relationship that should exist between consumers and workers. I say this because I'm vastly more concerned with the welfare of the employees than I am with the owners or the customers. And we are often very quick to show concern for the customer or the capitalist while completely ignoring the workers that basically keep everything from falling apart.

Employees in retail and service are very often treated like shit. By very often I mean every single day they work they are bombarded by the idiocy and inconsiderate ways of customers who really should know better. It becomes a matter of prescience to "know" that the next customer is going to treat you in a disrespectful manner. So seemingly harmless things like not offering to pay extra while asking for something extra rubs workers the wrong way and they do things like charge you full price for something that they might otherwise not charge for.

Like I said, I'm not saying that is definitely what happened here. But it's certainly a possibility.