Okay' so when you order a pizza and you ask if they can put on a bit more sauce..

[merrily]

28. I think the mistake was the place classifying a little extra sauce as a topping and failing

to mention to the customer that he or she would be charged more for sauce on a pizza. Prices on cheese, sausage and everything go up, so I can see charging for those, though I think $4 each is steep. But, really, even with rising prices, how much does another spoon of tomato sauce cost?

I have been to a heck of a lot of pizza places in my time and I never heard of charging extra for sauce. At a minimum, a head's up to the poster was called for when the poster asked for extra sauce.

I think the the poster's mistake was failure to ask to see the manager when he or she got charged for it


I never believe in being rude or punitive to employees, like chintzy tips when you don't like a place's policy. They are not setting the policy.

But, by the same token, it's not a courteous customer's duty to adjust their behavior to make the work experience good for the employees. That is the boss's job, if he or she knows what's good for them. It is the best interests of anyone dealing with the public, boss or employee, to make the experience good for a paying customer. There is a direct connection between that and keeping the place open, so people continue to have jobs.

Offer to pay more to have food made the way you like it? Does anyone offer to charge the customer less when they are especially courteous or tip exceptionally well?

Those things may be necessary in a souk or bazaar in Morocco, but that is not how Americans typically operate. Someone tells us a price and we either pay in full or say, too high and go elsewhere or do without.