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peabody

(445 posts)

54. Yes, the employee could've been new

Fri May 2, 2014, 11:49 AM

May 2014

Something like this happened to me once at a KFC. The employee charged me $3 to substitute corn for another side. I paid it without saying anything because my wife really wanted corn instead of cold slaw, but I ended writing to the KFC website customer service about it saying that it was out of line to charge that much for a substitution. The manager of the KFC called within an hour, apologized and offer me a free meal. My guess is that the employee was new and the manager didn't realize she was doing this until someone brought it up. Since then, KFC has never charged for a substitution. The girl at the pizza place could have been new too so she might not know that it would be okay to give a little extra sauce at no charge.

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Okay' so when you order a pizza and you ask if they can put on a bit more sauce.. [View all] oneofthe99 May 2014 OP

No they just pushed you to another pizza place. Egnever May 2014 #1

I didn't say anything to the girl at the counter oneofthe99 May 2014 #2

You should have said "Last time I got a pizza here, you were cheap with the sauce. MADem May 2014 #3

This place it is oneofthe99 May 2014 #5

$4 a topping? It's not robbery if you agree to it. Scootaloo May 2014 #7

Not every topping is $4 , they have the specials where they have 4 or 5 toppings combined oneofthe99 May 2014 #10

$4 for extra sauce customerserviceguy May 2014 #61

Many years ago I paid thirty some bucks for a pizza...but that was in London! MADem May 2014 #44

Round Table is getting up there mitchtv May 2014 #78

For that price it should come with a bag of catnip! TexasTowelie May 2014 #4

Did you offer to pay extra when you asked for extra sauce? Gravitycollapse May 2014 #6

No ' I didn't think about asking if it was considered an item oneofthe99 May 2014 #8

That may have been the mistake. Gravitycollapse May 2014 #9

It just didn't cross my mind and she was pleasant on the phone oneofthe99 May 2014 #12

The "no problem" is irrelevant here. That is the right response regardless of circumstance. Gravitycollapse May 2014 #19

You experience is contrary to most on this thread. U4ikLefty May 2014 #26

That attitude can cost the owner some customers. U4ikLefty May 2014 #13

Anything extra inevitably costs more somewhere. The courteous thing to do is to offer to pay extra. Gravitycollapse May 2014 #16

I have worked in food service and understand it can be stressful. U4ikLefty May 2014 #21

Yes, but proper customer service is probably the most overstated issue in industry history. Gravitycollapse May 2014 #22

Not in this case. U4ikLefty May 2014 #24

I think the mistake was the place classifying a little extra sauce as a topping and failing merrily May 2014 #28

I agree and disagree. JNelson6563 May 2014 #58

customers should not be expected to "offer" to pay. vendors are expected to reveal prices. unblock May 2014 #83

Yes, you did. Control-Z May 2014 #11

That very well could be , (not a moron) ..lol... but she could be a new girl that just started oneofthe99 May 2014 #14

Yes, this is what I meant to actually say Control-Z May 2014 #30

Yes, the employee could've been new peabody May 2014 #54

not robbed but it is one of those things common with food places these days JI7 May 2014 #15

I think the person who needs to answer this question is the place's owner JHB May 2014 #17

I have never had extra sauce cost more Aerows May 2014 #18

I think the main question is whether counting extra sauce as a topping is store policy... JHB May 2014 #23

To be fair, it was a VERY impertinent little pizza pinboy3niner May 2014 #35

DOUGHn't go there!!! U4ikLefty May 2014 #70

Okay, if you say so that's gouda nuff for me pinboy3niner May 2014 #84

If you're the kind of guy who flips out and calls the BBB, SwankyXomb May 2014 #38

We always rang it up as a topping Recursion May 2014 #40

Most places I have dealt with with will just add the extra sauce rudolph the red May 2014 #20

here's what I would do steve2470 May 2014 #25

yes you did. . .and they lost a customer. Nanjing to Seoul May 2014 #27

They did? oldhippie May 2014 #48

i'm not even going to dignify this with a response. Nanjing to Seoul May 2014 #49

So, you don't know? oldhippie May 2014 #50

If the "sauce" is 15 year old single malt scotch, then no. Warren DeMontague May 2014 #29

Must be some special sauce! Helen Borg May 2014 #31

Next time, order a Stromboli PADemD May 2014 #32

I think I would have had a word with the manager or owner, gotten the $4.00 merrily May 2014 #33

"I know how hard it has become to find pizza that is really delicious" damn straight! we have tons dionysus May 2014 #62

Here is what happened Notafraidtoo May 2014 #34

Damn that's an expensive pizza! We just buy frozen Digiorno pizza at B Calm May 2014 #36

I buy that also and have it in the freezer when I don't feel like going out oneofthe99 May 2014 #75

I've Run Into The Same Situation A Couple Of Times And I've Altered How I Order Extra Sauce..... global1 May 2014 #37

When I delivered pizza we had an "extra sauce" up-charge. Recursion May 2014 #39

Yes....for 23 dollars I can make 3-4 homemade pizzas that would make you msanthrope May 2014 #41

I concur.... giftedgirl77 May 2014 #43

I'll take 3. Let me know when I can pick them up. Thanks. FSogol May 2014 #59

I would say you got ripped off for sure! I *ALWAYS* ask for extra sauce when I order a pizza... Ghost in the Machine May 2014 #42

Always ask for it on the side. nt Javaman May 2014 #45

No, that sauce is really special... :) snooper2 May 2014 #46

Have you visited that place's web site. MineralMan May 2014 #47

Okay' so when you order a pizza and you ask if they can put on a bit more sauce... randome May 2014 #51

How does one sample Skinner's homemade pizza. chrisa May 2014 #57

I'd write a polite note or email to management. Arugula Latte May 2014 #52

I have no idea, I like less sauce than most places apply to a pizza so I'm usually seeking asking Bluenorthwest May 2014 #53

how many places are you ordering a pizza from? CreekDog May 2014 #55

It's silly for restaurants to lose customers this way. chrisa May 2014 #56

Yes you did. GeorgeGist May 2014 #60

I worked at many pizza places from my late teens to late twenties OriginalGeek May 2014 #63

PapaJohn's and PizzaHut give the extra sause for free. ManiacJoe May 2014 #64

First.World. Problem. GusBob May 2014 #65

Snicker. callous taoboy May 2014 #71

You are a victim. egduj May 2014 #66

Where do you live and how good is the pie? PeteSelman May 2014 #67

CT and the pizza was very good oneofthe99 May 2014 #74

I walked into a carry out shop a year or two ago, ordered a pizza, shopped nearby for 20 minutes, struggle4progress May 2014 #68

I'm the opposite. I like pizza with less sauce. boston bean May 2014 #69

Yes, you were robbed. In_The_Wind May 2014 #72

I am assuming that your local pizza house was a chain that employees min wage rhett o rick May 2014 #73

I think so, elleng May 2014 #76

I am most curious to see if they charge you as a topping oneofthe99 May 2014 #79

Will take a while to research elleng May 2014 #80

I think you got robbed on it being considered an extra 'topping' Erich Bloodaxe BSN May 2014 #77

According to John Bohner that's a whole serving of vegetables Blue Owl May 2014 #81

if they were going to charge and extra 21% for it, they needed to tell you ahead of time. unblock May 2014 #82