General Discussion

chrisa

(4,524 posts)

56. It's silly for restaurants to lose customers this way.

Fri May 2, 2014, 12:05 PM

May 2014

That sauce costs how much to them? That's vs. the revenue lost when you feel cheated and no longer go there. Not a good decision on the restaurant's part.

Bending over backwards a bit for a customer brings more money in the future.

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Okay' so when you order a pizza and you ask if they can put on a bit more sauce.. [View all] oneofthe99 May 2014 OP

No they just pushed you to another pizza place. Egnever May 2014 #1

I didn't say anything to the girl at the counter oneofthe99 May 2014 #2

You should have said "Last time I got a pizza here, you were cheap with the sauce. MADem May 2014 #3

This place it is oneofthe99 May 2014 #5

$4 a topping? It's not robbery if you agree to it. Scootaloo May 2014 #7

Not every topping is $4 , they have the specials where they have 4 or 5 toppings combined oneofthe99 May 2014 #10

$4 for extra sauce customerserviceguy May 2014 #61

Many years ago I paid thirty some bucks for a pizza...but that was in London! MADem May 2014 #44

Round Table is getting up there mitchtv May 2014 #78

For that price it should come with a bag of catnip! TexasTowelie May 2014 #4

Did you offer to pay extra when you asked for extra sauce? Gravitycollapse May 2014 #6

No ' I didn't think about asking if it was considered an item oneofthe99 May 2014 #8

That may have been the mistake. Gravitycollapse May 2014 #9

It just didn't cross my mind and she was pleasant on the phone oneofthe99 May 2014 #12

The "no problem" is irrelevant here. That is the right response regardless of circumstance. Gravitycollapse May 2014 #19

You experience is contrary to most on this thread. U4ikLefty May 2014 #26

That attitude can cost the owner some customers. U4ikLefty May 2014 #13

Anything extra inevitably costs more somewhere. The courteous thing to do is to offer to pay extra. Gravitycollapse May 2014 #16

I have worked in food service and understand it can be stressful. U4ikLefty May 2014 #21

Yes, but proper customer service is probably the most overstated issue in industry history. Gravitycollapse May 2014 #22

Not in this case. U4ikLefty May 2014 #24

I think the mistake was the place classifying a little extra sauce as a topping and failing merrily May 2014 #28

I agree and disagree. JNelson6563 May 2014 #58

customers should not be expected to "offer" to pay. vendors are expected to reveal prices. unblock May 2014 #83

Yes, you did. Control-Z May 2014 #11

That very well could be , (not a moron) ..lol... but she could be a new girl that just started oneofthe99 May 2014 #14

Yes, this is what I meant to actually say Control-Z May 2014 #30

Yes, the employee could've been new peabody May 2014 #54

not robbed but it is one of those things common with food places these days JI7 May 2014 #15

I think the person who needs to answer this question is the place's owner JHB May 2014 #17

I have never had extra sauce cost more Aerows May 2014 #18

I think the main question is whether counting extra sauce as a topping is store policy... JHB May 2014 #23

To be fair, it was a VERY impertinent little pizza pinboy3niner May 2014 #35

DOUGHn't go there!!! U4ikLefty May 2014 #70

Okay, if you say so that's gouda nuff for me pinboy3niner May 2014 #84

If you're the kind of guy who flips out and calls the BBB, SwankyXomb May 2014 #38

We always rang it up as a topping Recursion May 2014 #40

Most places I have dealt with with will just add the extra sauce rudolph the red May 2014 #20

here's what I would do steve2470 May 2014 #25

yes you did. . .and they lost a customer. Nanjing to Seoul May 2014 #27

They did? oldhippie May 2014 #48

i'm not even going to dignify this with a response. Nanjing to Seoul May 2014 #49

So, you don't know? oldhippie May 2014 #50

If the "sauce" is 15 year old single malt scotch, then no. Warren DeMontague May 2014 #29

Must be some special sauce! Helen Borg May 2014 #31

Next time, order a Stromboli PADemD May 2014 #32

I think I would have had a word with the manager or owner, gotten the $4.00 merrily May 2014 #33

"I know how hard it has become to find pizza that is really delicious" damn straight! we have tons dionysus May 2014 #62

Here is what happened Notafraidtoo May 2014 #34

Damn that's an expensive pizza! We just buy frozen Digiorno pizza at B Calm May 2014 #36

I buy that also and have it in the freezer when I don't feel like going out oneofthe99 May 2014 #75

I've Run Into The Same Situation A Couple Of Times And I've Altered How I Order Extra Sauce..... global1 May 2014 #37

When I delivered pizza we had an "extra sauce" up-charge. Recursion May 2014 #39

Yes....for 23 dollars I can make 3-4 homemade pizzas that would make you msanthrope May 2014 #41

I concur.... giftedgirl77 May 2014 #43

I'll take 3. Let me know when I can pick them up. Thanks. FSogol May 2014 #59

I would say you got ripped off for sure! I *ALWAYS* ask for extra sauce when I order a pizza... Ghost in the Machine May 2014 #42

Always ask for it on the side. nt Javaman May 2014 #45

No, that sauce is really special... :) snooper2 May 2014 #46

Have you visited that place's web site. MineralMan May 2014 #47

Okay' so when you order a pizza and you ask if they can put on a bit more sauce... randome May 2014 #51

How does one sample Skinner's homemade pizza. chrisa May 2014 #57

I'd write a polite note or email to management. Arugula Latte May 2014 #52

I have no idea, I like less sauce than most places apply to a pizza so I'm usually seeking asking Bluenorthwest May 2014 #53

how many places are you ordering a pizza from? CreekDog May 2014 #55

It's silly for restaurants to lose customers this way. chrisa May 2014 #56

Yes you did. GeorgeGist May 2014 #60

I worked at many pizza places from my late teens to late twenties OriginalGeek May 2014 #63

PapaJohn's and PizzaHut give the extra sause for free. ManiacJoe May 2014 #64

First.World. Problem. GusBob May 2014 #65

Snicker. callous taoboy May 2014 #71

You are a victim. egduj May 2014 #66

Where do you live and how good is the pie? PeteSelman May 2014 #67

CT and the pizza was very good oneofthe99 May 2014 #74

I walked into a carry out shop a year or two ago, ordered a pizza, shopped nearby for 20 minutes, struggle4progress May 2014 #68

I'm the opposite. I like pizza with less sauce. boston bean May 2014 #69

Yes, you were robbed. In_The_Wind May 2014 #72

I am assuming that your local pizza house was a chain that employees min wage rhett o rick May 2014 #73

I think so, elleng May 2014 #76

I am most curious to see if they charge you as a topping oneofthe99 May 2014 #79

Will take a while to research elleng May 2014 #80

I think you got robbed on it being considered an extra 'topping' Erich Bloodaxe BSN May 2014 #77

According to John Bohner that's a whole serving of vegetables Blue Owl May 2014 #81

if they were going to charge and extra 21% for it, they needed to tell you ahead of time. unblock May 2014 #82