General Discussion
In reply to the discussion: The moment we've all been waiting for - pics of Zimmermans head wounds [View all]ProgressiveProfessor
(22,144 posts)Daughter of a friend of mine. She laughed at being considered a police official.
In her shop they cover multiple jurisdictions (CHP, State, BLM, County, City) and many private ambulance companies.
The position is highly automated...but with cell calls they often have to manually assignments to jurisdictions. Sometimes organizations they dispatch directly, for others they relay.
They fill out templates during the call. It helps them get as much required information as them can. They can type in what they told the caller, but it is also recorded.
They are strictly limited by policy about what they can say or not say. Violations are treated seriously, mostly due to liability.
She was most emphatic that she has no police authority whatsoever. It is drilled into them from day one.
Yes its anecdotal, but it lines up real well from everything else I've read.