Female pilot tosses passenger for sexist remarks

[meeksgeek]

167. Bravo!

I've worked in retail and other customer service jobs, including a stint in a call center. Callers got one warning, per that employer's policy, if they became abusive. After we gave them the warning (a polite but firm request to conduct themselves in a civil manner), we were allowed, encouraged in fact, to terminate the call. Same thing with retail. I excused a number of customers from my place of business when I worked retail. If I got the opportunity I would diffuse the situation by negotiating with the customer and finding a way to help them. Sometimes, though, that's not what they're there for. Usually it's just some jerk who insists that they are having their way no matter what. They really just want to treat those "beneath them" like crap. I've even been told so in no uncertain terms on at least one very public occasion. Several times I've handled this kind of customer by telling them that I could no longer help them and they could take it up with my manager if they wanted, and walked off. Once I had to actually go so far as to threaten to call the police to have the person removed. There is no reason to put up with people engaging in what amounts to disorderly conduct, something for which you could get arrested if you choose the wrong place and time.