General Discussion

chervilant

(8,267 posts)

97. What would you do in their situation?

Sat Apr 9, 2016, 07:28 PM

Apr 2016

Would it have been likely that supervisors could get information that might assuage the passengers' concerns? Might they have explained the situation more forthrightly and diplomatically?

I encourage you to agree to disagree. You can have your opinion, just as I have mine.

Having been in middle management in a customer service type of business, wherein unhappy customers were a given, I encouraged my staff to learn strategies to diplomatically de-escalate, primarily by treating our customers with dignity and respect, even when they were angry enough to behave as these passengers were behaving. We increased our branch assets by 20% in six months, and our customers became very attached to all of us.

(I could whip out an Oscar Wilde quote, but I'm sure I've been clear about my opinion.)

Remember, agree to disagree, please.

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TYT�s Cenk Uygur booted from American Airlines flight because pilot wasn�t �comfortable' [View all] kpete Apr 2016 OP

Oh boy JackInGreen Apr 2016 #1

What is this, "I wasn't comfortable" and "I felt threatened" crap with these airline . . . brush Apr 2016 #135

It's like some kind of stand your ground in every aspect of life. SummerSnow Apr 2016 #177

According to an account from AA pilot who was there, their mechanics were the cause of this problem. JimDandy Apr 2016 #195

It's not like this hasn't been a thing for a long time... Blue_Tires Apr 2016 #188

Good, fuck him. geomon666 Apr 2016 #2

really? cause you sound more like a ahole here. wendylaroux Apr 2016 #3

Didn't say I wasn't one. geomon666 Apr 2016 #5

good thing! n/t wildbilln864 Apr 2016 #8

What a thing to acknowedge. Self hatred is an ugly thing. n/t Peregrine Took Apr 2016 #11

K-den. Bye! nt stillwaiting Apr 2016 #18

Didn't say that you weren't proud of it... daleanime Apr 2016 #21

Didn't say I was either. geomon666 Apr 2016 #22

Take a whiff and if you smell of crap greiner3 Apr 2016 #48

there are people that are very good at some things SoLeftIAmRight Apr 2016 #120

Please don't post while drunk Bucky Apr 2016 #133

Off to ignore then Katashi_itto Apr 2016 #176

the smiley face sealed it demwing Apr 2016 #179

since you don't say who PatrynXX Apr 2016 #193

Exactly TrueDemVA Apr 2016 #7

I'm not a big Hillary fan. geomon666 Apr 2016 #10

I think he's rude and condescending to his guests. AlbertCat Apr 2016 #17

Didn't say that. geomon666 Apr 2016 #20

Actually, he put out a video.... daleanime Apr 2016 #23

Would that video be the 30 minute one here in the story? geomon666 Apr 2016 #27

He is such an asshole. ronnykmarshall Apr 2016 #35

In a word, Ronny. Unbearable blowhard. Surya Gayatri Apr 2016 #46

A total blowhard ronnykmarshall Apr 2016 #93

This message was self-deleted by its author JHB Apr 2016 #127

He can be an 'unbearable bowhard', but not here... JHB Apr 2016 #130

Rude brutishness is as rude brutishness does... Surya Gayatri Apr 2016 #145

Post removed Post removed Apr 2016 #49

Well done Cenk! Helen Borg Apr 2016 #64

Classic projection on your part, chervilant Apr 2016 #81

Didn't say that. AlbertCat Apr 2016 #30

Well, I probably should've used less caustic language. geomon666 Apr 2016 #31

Seriously.... AlbertCat Apr 2016 #33

This message was self-deleted by its author Ilsa Apr 2016 #44

4 hours is nothing. While heading to Hawaii on a LibDemAlways Apr 2016 #62

I don't think he was in the least bit jerky Doremus Apr 2016 #69

I was once told cannabis_flower Apr 2016 #178

You sound like a republican rockfordfile Apr 2016 #39

makes sense? no, he doesn't say that, you are just as bad as Cenk, twisting words like that thesteelgeneral3 Apr 2016 #167

I agree with you rockfordfile Apr 2016 #51

Cause he doesn't support Hillary? passiveporcupine Apr 2016 #29

A man of great taste & discretion. pacalo Apr 2016 #87

You got it nichomachus Apr 2016 #105

This is the part I just don't get passiveporcupine Apr 2016 #108

Excellent! Thespian2 Apr 2016 #112

I call it Authoritarian Adulation. rhett o rick Apr 2016 #124

I think you just might be right! passiveporcupine Apr 2016 #128

You may be giving people too much credit skepticscott Apr 2016 #173

you could be right for some passiveporcupine Apr 2016 #196

just don't call it ... Hiraeth Apr 2016 #138

that should be an OP, well done. eom LittleGirl Apr 2016 #141

Also this.. LiberalLovinLug Apr 2016 #197

So I had to look up the phenomena of Cult of Personality passiveporcupine Apr 2016 #216

This is clearly racism and American Airlines being a pos rockfordfile Apr 2016 #37

What a ridiculous post n/t malaise Apr 2016 #38

I like him. Why do you say that? Elmer S. E. Dump Apr 2016 #56

So people you feel are assholes shouldn't get services they pay for? PersonNumber503602 Apr 2016 #85

cent is the best. I love tyt and him. roguevalley Apr 2016 #104

If they can do it to Cenk Uygur, they an do it to Race Bannon and Johnny Quest. Agnosticsherbet Apr 2016 #106

Takes one to know one, I guess. BillZBubb Apr 2016 #111

Let me guess... Oh never mind. dchill Apr 2016 #126

Still no reason for him to get booted Ferd Berfel Apr 2016 #129

He IS TOO, an asswhole thesteelgeneral3 Apr 2016 #165

The gate agents have no control over that. cwydro Apr 2016 #4

These Are The Only Representatives For the Company PCPrincess Apr 2016 #142

Treating an employee rudely, flinging "f-bombs" cwydro Apr 2016 #169

It certainly seems like it. HuckleB Apr 2016 #209

So what? linuxman Apr 2016 #6

Was he the only protester evicted? TexasProgresive Apr 2016 #9

Watch the video and you will understand perfectly why he was evicted. Nye Bevan Apr 2016 #13

He's Exhibit A of why customer service jobs can really suck sometimes. AlbertCat Apr 2016 #26

I just watched the whole video DesertRat Apr 2016 #45

I don't see anything in the video rockfordfile Apr 2016 #54

They're not selling jelly donuts Plucketeer Apr 2016 #57

I'll have to take your word for it. TexasProgresive Apr 2016 #74

For real. romanic Apr 2016 #80

Where was the captain? He wasn't there... JHB Apr 2016 #134

From what I've read, linuxman Apr 2016 #168

They didn't let him get on the plane. Turborama Apr 2016 #220

A couple of weeks ago I was delayed on American by 3 hours. Nye Bevan Apr 2016 #12

+1 Lucinda Apr 2016 #41

+1 DesertRat Apr 2016 #47

Well, in this case it worked. passiveporcupine Apr 2016 #59

Right. Because the reason they sent a new plane was because someone was loudly yelling "fuck". (nt) Nye Bevan Apr 2016 #72

That's the "bro" attitude in a nutshell ConservativeDemocrat Apr 2016 #136

Way to speak truth to power, Cenk! That was REALLY taking it to the "MAN"... Surya Gayatri Apr 2016 #149

Yeah, the AA mechanics over in the hanger heard Cenk cursing, all the way across the airport... Surya Gayatri Apr 2016 #148

I don't remember hearing that, but that is not the point passiveporcupine Apr 2016 #154

Customer service homegirl Apr 2016 #151

About what I'd expect from someone like that. Disgusting behavior. NurseJackie Apr 2016 #163

mouthpiece of sanders campaign pulls PR stunt to market self. better luck next time nt msongs Apr 2016 #14

Am I supposed to have heard of this guy or his blog? (nt) Nye Bevan Apr 2016 #19

The Young Turks n/t Lucinda Apr 2016 #40

Who? metroins Apr 2016 #42

Most liberals do rynestonecowboy Apr 2016 #89

What a dope. gwheezie Apr 2016 #15

Clearly they choose to remove him from the flight because the color of his skin rockfordfile Apr 2016 #50

I'm frequently the one yelled at gwheezie Apr 2016 #139

Kicked off for not wearing a BLM t-shirt! jberryhill Apr 2016 #16

Yet another reason why I am a longtime member of TYT... nt Else You Are Mad Apr 2016 #24

Same here! Helen Borg Apr 2016 #67

Maybe the pilot was of Armenian heritage. fbc Apr 2016 #25

gee whiz... tough break, Cenk. desmiller Apr 2016 #28

Cenk Uygur Livestreams Himself Getting Kicked Off American Airlines Flight WillYourVoteBCounted Apr 2016 #32

What exactly was he expecting to happen? I think it was a publicity stunt. NurseJackie Apr 2016 #164

This is why I drive cross-country MurrayDelph Apr 2016 #34

Some places you can't drive to. rickford66 Apr 2016 #53

American Airlines Racist as ever. rockfordfile Apr 2016 #36

Why did I click this thread? metroins Apr 2016 #43

This is typical of the Vampire Airline that ruined air service to the Midwest. joanbarnes Apr 2016 #52

If it had been a "normal" passenger, people would roll their eyes at him Blue_Adept Apr 2016 #55

I haven't flown AA since they left the baggage door WhiteTara Apr 2016 #58

Details? SoapBox Apr 2016 #61

This from 1986/87 in Chicago WhiteTara Apr 2016 #65

DC-10 cargo doors SoapBox Apr 2016 #79

Holy Moly that was 1972? WhiteTara Apr 2016 #83

No problem... SoapBox Apr 2016 #94

Are you referring to the fatal crash of FLT 191 in Chicago? Capt.Rocky300 Apr 2016 #114

Just fyi... Takket Apr 2016 #162

Yes after Flight 96 went down, many WhiteTara Apr 2016 #185

Well... SoapBox Apr 2016 #60

Thank you for talking sense skepticscott Apr 2016 #70

I disagree. chervilant Apr 2016 #84

What bad behavior is being defended here? skepticscott Apr 2016 #92

What would you do in their situation? chervilant Apr 2016 #97

I feel sorry for everyone in that waiting room. blue neen Apr 2016 #99

We HAVE to have each others' backs. chervilant Apr 2016 #137

Bravo on that last paragraph. Couldn't agree more. Surya Gayatri Apr 2016 #153

So how does calling a frazzled employee skepticscott Apr 2016 #190

I did not call chervilant Apr 2016 #206

Then you still haven't answered the question skepticscott Apr 2016 #208

Reread my statement. chervilant Apr 2016 #211

Remember, answer questions that are posed skepticscott Apr 2016 #110

I'll answer. I don't agree with yelling at gate agents... Hassin Bin Sober Apr 2016 #123

And that's what you call skepticscott Apr 2016 #125

Huh? Maybe I missed something up thread. Hassin Bin Sober Apr 2016 #131

... chervilant Apr 2016 #207

It's a question skepticscott Apr 2016 #210

There are Federal time limits... SoapBox Apr 2016 #100

VERY astute observation you made here: Surya Gayatri Apr 2016 #152

The Captain was a RWNJ. Dont call me Shirley Apr 2016 #63

As an unapologetic liberal retired airline captain.... Capt.Rocky300 Apr 2016 #116

Thank you Capt.Rocky... SoapBox Apr 2016 #118

Thanks for keeping our skies safe, Capt.Rocky300! Dont call me Shirley Apr 2016 #119

I would say about 50% of my AA flights are a disaster. Ash_F Apr 2016 #66

Depending on what isolated, badly-served destination you have to get to, Surya Gayatri Apr 2016 #156

This needs more information. Initech Apr 2016 #68

Any Attorneys Here? Can AA Keep the Fare? Bodych Apr 2016 #71

Tell you what skepticscott Apr 2016 #73

Oh please Bodych Apr 2016 #76

Ummm..no... skepticscott Apr 2016 #77

Try Again? You're Not An Attorney, Only Pretending To Be One (EOM) Bodych Apr 2016 #82

So in other words, you have nothing skepticscott Apr 2016 #91

You act like that in an airport, and you'll very soon find yourself escorted out by security. cwydro Apr 2016 #172

Wrong again (counselor?) Bodych Apr 2016 #203

No, I don't feel foolish at all. cwydro Apr 2016 #204

An attorney will tell you that 'free speech' has fuck-all to do with private parties. X_Digger Apr 2016 #122

What a prima donna he is. Is that the first time he's been delayed 4 hours? I had... George II Apr 2016 #75

A narcissist is Cenk. He thinks the world revolves around him. Sound familiar ? Trust Buster Apr 2016 #78

He must be a real progressive, all the conservatives hate his guts. Rex Apr 2016 #86

Oh my god!! ronnykmarshall Apr 2016 #95

Trump sure does scuttle away fast doesn't he? Rex Apr 2016 #113

There is no plane, but the captain says he doesn't want him on the plane Sam_Fields Apr 2016 #88

Well yes, there did end up being a plane. SoapBox Apr 2016 #117

Only 4 hours! whistler162 Apr 2016 #90

Now, that would've been a really, REALLY bad flight. And, Cenk Surya Gayatri Apr 2016 #146

It is truly disgusting that just because Cenk criticizes Hillary that her fans think he deserves cui bono Apr 2016 #96

I'd honestly never heard of him or his blog. Nye Bevan Apr 2016 #98

Neither have I. cwydro Apr 2016 #194

It's bias on your part if you think it is ok for him to act like that. nini Apr 2016 #215

Sue his and the airlines asses off. bkkyosemite Apr 2016 #101

Guess he wasn't 'Merican enuff fer 'Merican Airlines. Spitfire of ATJ Apr 2016 #102

Well... TuxedoKat Apr 2016 #103

That's just sad seanjoycek476 Apr 2016 #107

Though I am not a fan of his show... iandhr Apr 2016 #109

WTF? blackspade Apr 2016 #115

I tuned him out as soon as he got to the part....... WillowTree Apr 2016 #121

Such Hatred Surprises Me colsohlibgal Apr 2016 #132

Message auto-removed Name removed Apr 2016 #140

Being rude to hourly employees doing their job is not a liberal trait Democat Apr 2016 #143

�the Captain didn�t feel comfortable� with him on the plane. BeanMusical Apr 2016 #144

You'd feel comfortable with a person whistler162 Apr 2016 #170

3 hr delay, really Cenk? Great Louis CK bit on this... ghurley Apr 2016 #147

Don't feel bad Cenk, you could be stuck on the FAA "No Fly List" since 12/2001 like me! Dustlawyer Apr 2016 #150

My hunch is the pilot kicked him off to the give the rest of the passengers goldent Apr 2016 #155

The plane captain is The Ultimate Authority as to who stays and who goes. MADem Apr 2016 #157

+1 steve2470 Apr 2016 #158

Oh yeah--AA is not a good airline, but no need to blame the workers for that. MADem Apr 2016 #159

so true, absolutely no need to berate the people on duty nt steve2470 Apr 2016 #160

Both the airline and Cenk share responsibility for this mdbl Apr 2016 #161

Airlines take no responsibility HelenWheels Apr 2016 #181

That's another delusion a lot of flyers have skepticscott Apr 2016 #214

If an airline is displacing hundreds of people mdbl Apr 2016 #218

It had to be a publicity stunt. It's difficult to imagine that any reasonable person could expect... NurseJackie Apr 2016 #166

American Airlines SUCKS. The Miami airport SUCKS. crim son Apr 2016 #171

Watched the vid and am wondering crim son Apr 2016 #174

The trick is being able to control your anger in certain situations. Nye Bevan Apr 2016 #175

Why not berate employees at each shop he goes to? Democat Apr 2016 #180

+1,000,000 ... 000 HuckleB Apr 2016 #213

I compaining about my comfort level as compromised the next time I see a dolt with a dixie rag .... marble falls Apr 2016 #182

Complain is different than Yelling lib87 Apr 2016 #183

My brother is an AA pilot as was at LAX when this all went down. aquamarina Apr 2016 #184

Poor guy - such a victim nini Apr 2016 #186

K&R (Sky Law!) Babel_17 Apr 2016 #187

Well, Cenk can be hot-headed... Kurovski Apr 2016 #189

Regulate The Airlines The Far Left Apr 2016 #191

Corporate Apologists? nini Apr 2016 #192

Show us what clause in the "contract" skepticscott Apr 2016 #201

Big Mistake on the part of someone. Octafish Apr 2016 #198

He pretty much asked for it Quantess Apr 2016 #199

I'm sure there was more than one passenger on that flight who was goldent Apr 2016 #200

Because it's a darling of progressives skepticscott Apr 2016 #202

I know, right? cwydro Apr 2016 #205

I like his videos and his opinion pieces, personally. Quantess Apr 2016 #217

Talk about an Ugly American. HuckleB Apr 2016 #212

I have heard people mention that AA and Delta are bad and Southwest Jim Beard Apr 2016 #219