TYT’s Cenk Uygur booted from American Airlines flight because pilot wasn’t ‘comfortable'

[blue neen]

99. I feel sorry for everyone in that waiting room.

Passengers, employees, bystanders. It makes one's blood pressure go up just watching the whole thing.

Under normal business circumstances, what you say is true: "learn strategies to diplomatically de-escalate, primarily by treating our customers with dignity and respect", however, we are talking about the airlines. It seems more and more that the airlines could not care less about customers' dignity and respect. Look at how they are cramming more and more people into smaller and smaller seats, for example.

Flying these days is a very frustrating and unrewarding experience. Some of it seems "necessary", like the security measures. Some of it is completely unwarranted and completely profit-driven. The airlines would do well to follow advice like yours.