General Discussion
In reply to the discussion: TYT’s Cenk Uygur booted from American Airlines flight because pilot wasn’t ‘comfortable' [View all]Hassin Bin Sober
(27,477 posts)But when the supervisor showed up, instead of taking charge of the situation, she went from zero to snotty in two seconds flat. I only watched it once but it appeared to me her first interactions were telling what she wasn't going to do unless she was respected.
Waiving your hand and saying you don't answer questions is not acceptable. Even if you want to punish the people giving you a hard time, you don't stop your announcement because your feelings were hurt. There was a gate area full of other people who deserved explanations and info.
The guy doing most of the yelling was an asshole.
C was being a jerk but not really that out of line.
The manager had an opportunity and responsibility to be the adult here and she just made matters worse.
My dad worked for AA 35 years. I grew up hearing all the stories. Including a gate agent slapping the shit out of an abusive customer. But that was before cell phone cameras.