TYT’s Cenk Uygur booted from American Airlines flight because pilot wasn’t ‘comfortable'

[PCPrincess]

142. These Are The Only Representatives For the Company

that customers can express their dissatisfaction too. When I have a complaint about a company, I'll usually first tell the service representative, whomever they may be, that I realize that they don't control the situation, but unfortunately, I need them to be the go-between for me and their bosses. I then try to calmly explain why I am upset, what I think is reasonable to expect, and how the company fell short of those expectations. I will never hold it against a person who is feeling highly emotional due to constant let-downs by a particular company however. I have been in the position of being really pissed and I can relate.

This is another reason why every job is valuable. Customer service reps should be paid for being the front-man for management who constantly find ways to increase their profits and salaries at the expense of the customer and the lower-level employees.