General Discussion
In reply to the discussion: Physician removed forcibly from United flight after overbooking--UPDATED [View all]CajunBlazer
(5,648 posts)Other than the fine print that no one ever reads on their ticket, what gives a corporation which overbooks to make the maximum amount of money on every flight get the right to deprive a passenger of his/her seat because because they screwed up and sold too many tickets for that flight. Now if they want to offer enough money for someone to give up their seat voluntarily to deal with THEIR error, I am fine with that. No, what they did instead was refuse to let THEIR error cost them too much money and then happened to pick the wrong passenger to fuck with.
Technically they might have had the right to have him thrown off of the plane, but I bet that their lawyers who wrote up that fine print on the ticket will be scared shitless to bring this case before a jury because the jury members never read the fine print either.
United will settle out of court, if they are lucky, for a very large never to be publicized amount of money The rest of the flying public doesn't read the fine print on their tickets either and United won't get to pick the jurisdiction were the case will be filed. The passenger will be very well compensated for his ordeal.
However, United will lose many times that amount in lost business and terrible PR. Regardless of fine print, no one likes a company that treats customers that way. Oh and by the way, wait until becomes universally known that United removed the passenger to give a United employee his seat. Oh, I bet that will leave a mark.