General Discussion
In reply to the discussion: Please always tip at least 15%, regardless of the service. [View all]fescuerescue
(4,475 posts)And the service remained poor. Continuing to tip after management intervention and continued poor service would have sent a message that the issue was rectified. It wasn't.
Sure I could have spent another 30 minutes summoning a manager again, but my time is valuable and my parents and aunt were already very frustrated.
And I didn't steal a wage (seriously now), I don't pay wages, I pay for service which was non-rendered. If this mean that she lost her job or was chastised then so be it. The hope to calm down and enjoy a meal was ruined on top of what was already an extremely bad day.
This was a pretty rare event, last time was several years ago. My conscious is quite clear as I went well beyond the call of duty to give her a chance to save the day. This was a pretty rare event, last time was several years ago.
fwiw, I have complained to airlines and other services for bad service and received a total refund.