Delta Airlines kicks family off flight, lies about FAA regulations, threatens foster-care

[pnwmom]

4. This isn't fake news. Delta has apologized and compensated the family.

FAA regulations do NOT bar the substitution of another traveler as long as that person can be checked against no-fly lists. That was only a Delta policy that they could have shown some flexibility on.

And Delta LIED when they told the family that babies and toddlers are barred from sitting in car seats. That's been allowed for at least 20 years.

http://www.npr.org/sections/thetwo-way/2017/05/05/527071539/delta-apologizes-to-family-that-was-kicked-off-a-plane-over-a-toddlers-seat

In its statement about the incident, Delta says:

"We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation. Delta's goal is to always work with customers in an attempt to find solutions to their travel issues. That did not happen in this case and we apologize."

SNIP

He then describes how he and his family had gotten onto the plane after passing through multiple checkpoints in the airport and at the gate, where the airline could have stopped them before they took their seats and set up their two toddlers in car seats.