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And the family did pay for that seat -- in the name of their 18 year old -- pnwmom May 2017 #1
Did the 18 year check in and board? HoneyBadger May 2017 #3
The family had gone through multiple check in points and that ticket was accepted. pnwmom May 2017 #6
Are you saying that the family had already changed to name on the ticket to the 2 year old? HoneyBadger May 2017 #7
Read the article. Two year olds don't have ID in this country pnwmom May 2017 #9
You are either checked in with a boarding pass in your name or you are not HoneyBadger May 2017 #11
The family handed over the 18 year old's ticket at check in pnwmom May 2017 #12
So if the family gets past initial check in HoneyBadger May 2017 #14
Yup. If they get through all the checkpoints including TSA and get seated in the plane, pnwmom May 2017 #16
Playground rules? HoneyBadger May 2017 #31
Yes they did...and I hope it cost them...they suck. Demsrule86 May 2017 #118
Did they actually hand over the ticket? Ms. Toad May 2017 #119
Their records showed it because the parents had already explained it to the gate crew and had gotten pnwmom May 2017 #123
Did the family have a boarding pass? forthemiddle May 2017 #50
Yes. They had the boarding passes and were seated when the airline decided pnwmom May 2017 #57
I have looked at a lot of reports forthemiddle May 2017 #121
This report was not disputed by the airline, and the airline apologized. pnwmom May 2017 #122
DELTA APOLOGIZES.. Cha May 2017 #53
This appears to be fake news HoneyBadger May 2017 #2
This isn't fake news. Delta has apologized and compensated the family. pnwmom May 2017 #4
Just to be clear, you are advising that one can just purchase a bunch of airlines tickets under HoneyBadger May 2017 #5
No, I'm saying FAA regulations give the airlines some flexibility on this, and anyone with a BRAIN pnwmom May 2017 #8
This is about the FAA policy regarding substitution of passengers; pnwmom May 2017 #10
Was the ticket in the name of the 18 year old? Is that an adult? Perhaps that triggers an ID check? HoneyBadger May 2017 #13
Since the FAA allowed it, why should airline employees not be human and use common sense? pnwmom May 2017 #15
How would the airline know that the child was not being traffiked HoneyBadger May 2017 #29
What is wrong with you? kristopher May 2017 #32
Are you SERIOUS? Two year olds in this country don't carry IDs. pnwmom May 2017 #33
No they have not HoneyBadger May 2017 #36
The airlines NEVER check ID's of ANY 2 year olds. Thank goodness our TSA insanity pnwmom May 2017 #42
What Airline do you work for? If I buy a ticket...any member of my family should be able to sit in Demsrule86 May 2017 #18
When you book a ticket, even if you buy 4 tickets..... HoneyBadger May 2017 #34
And they NEVER ask to see ID of a two year old. n/t pnwmom May 2017 #65
One son for a toddler son. Get real here. WinkyDink May 2017 #20
I am amazed at the number of corporate defenders and tools malaise May 2017 #116
That is untrue...I read multiple stories...and they had a ticket purchased for another family member Demsrule86 May 2017 #17
Huh. Well Delta apologized and issued them refunds for this "fake news" n/t kcr May 2017 #120
OOooohhhh, looks like you got banned for your behavior in this thread! CreekDog May 2017 #155
Delta was completely correct in giving that seat to a stand-by DrDan May 2017 #19
The sub was their BABY, FGS. Hardly terrorist material. "Overboard"? Threatening WinkyDink May 2017 #21
they cannot have someone use the ticket unless they formally transfer it DrDan May 2017 #26
Delta waited till they knew they had a stand-by person who would pay them for the seat. pnwmom May 2017 #37
ok . . . not disputing that - but Delta was within their rights to assign that seat to a standby DrDan May 2017 #40
They were within their legal rights -- but they ALSO would have been legally able to allow pnwmom May 2017 #45
I have no idea what point you are trying to make re seat size. But airlines change their DrDan May 2017 #52
Delta was not REQUIRED to fill it with someone else. Very simple. pnwmom May 2017 #69
and the family could haved tried to transfer the ticket to the infant - they didn't DrDan May 2017 #80
They had been waved through all the checkpoints with the older son's ticket. pnwmom May 2017 #82
so you think the gate staff and flight attendants are driven by greed - got it DrDan May 2017 #85
That was the only reason for Delta to make this choice. They had already been paid for this seat pnwmom May 2017 #86
since the family paid for it- why did they not transfer it to the infant DrDan May 2017 #88
It probably wasn't clear to them that there was some formal transfer necessary. pnwmom May 2017 #91
those greedy flight attendants DrDan May 2017 #93
No, just not smart enough to contact the gate crew. Either that or the gate crew pnwmom May 2017 #98
Why would they contact the gate? That makes no sense? DrDan May 2017 #114
They could have contacted the gate to say, "this family says that they told you they wanted pnwmom May 2017 #125
what would have prompted them to contact the gate and say that DrDan May 2017 #126
What could have prompted them to contact the gate? Common sense, which pnwmom May 2017 #128
how would anyone know there was a dispute until the stand-by got on the plane and went to his/her DrDan May 2017 #129
It's clear from the video. The standby wasn't on the plane yet! So the gate crew pnwmom May 2017 #132
How could you determine that from the video? The standby could be anywhere - perhaps DrDan May 2017 #133
He wasn't visible anywhere. And the airline has NOT disputed the parents' account pnwmom May 2017 #134
but you are avoiding my question - how did they determine there was an issue if the DrDan May 2017 #135
Yes, I did. The gate crew, according to the parents' undisputed account, pnwmom May 2017 #136
so there is a source somewhere that confirms what you say happened - the DrDan May 2017 #138
This is what you asked me: pnwmom May 2017 #139
got it - you cannot explain what happened DrDan May 2017 #140
But my account accords with what is visible and what can be heard, and the parents undisputed story. pnwmom May 2017 #141
not trying to explain why they handled it the way they did - I faulted them for that DrDan May 2017 #142
You do not know "the reservation was never changed to anyone else." pnwmom May 2017 #143
so the agent changed some seat assogments so there were 3 together - so? DrDan May 2017 #145
My scenarios are consistent with the known facts, unlike yours, which depend on an invisible standby pnwmom May 2017 #146
says the person who states no standby could have boarded because I did not see one on the video DrDan May 2017 #148
You're misstating the facts once again. I never stated I was convinced that the standby was a Delta pnwmom May 2017 #149
how many times did you mis-state that - not only to me - but to others DrDan May 2017 #150
Not once did I ever say I was convinced about that. n/t pnwmom May 2017 #151
You're still dodging the question of Deltas lies to the family. Are you fine with that, too? n/t pnwmom May 2017 #92
no I am not fine with that DrDan May 2017 #94
But Delta ACCEPTED the contract deviation and BOARDED them. Too late for bureacracy then. nt Bernardo de La Paz May 2017 #23
the infant was boarded as a lap-baby DrDan May 2017 #25
The toddler was boarded with a car seat and a ticket. n/t pnwmom May 2017 #38
not a ticket purchased for the infant DrDan May 2017 #41
Doesn't matter. Delta didn't have to be so greedy. The FAA regs gave them flexibility pnwmom May 2017 #47
Not according to this he wasn't. pnwmom May 2017 #108
the seat was in his older son's name - the older son did not show up - the DrDan May 2017 #111
Not true. That was Delta's policy, but the FAA allows substitutions of passengers. pnwmom May 2017 #35
did the family transfer the ticket? DrDan May 2017 #44
They didn't have to. The airlines can allow 2 year olds to sit either on a lap pnwmom May 2017 #49
cabin crews do not assign seats - that is done at the gate DrDan May 2017 #59
The cabin crew could have notified the gate that the family had a 2 year old in the seat, pnwmom May 2017 #63
Looking up Delta, and also American, Policy HockeyMom May 2017 #97
not sure what that has to do with the issue at hand - the seat assigned to the 18 year old who did DrDan May 2017 #115
Second sentence HockeyMom May 2017 #117
They admitted they were wrong with "compensation".. Cha May 2017 #60
they were wrong in their comments to the family - not in their assignment of seats DrDan May 2017 #62
I'll let Delta have the final word on this. Cha May 2017 #64
It's not rocket science. If you board a customer through the gate, it's too late for bureaucracy. Bernardo de La Paz May 2017 #22
they would not have been kicked off had they flown as they were ticketed - the infant as a lap baby DrDan May 2017 #28
The family changed their mind about having the 2 year old as a lap baby and that's why pnwmom May 2017 #106
make all the assumptions you like - but the seat was reserve in his older son't name - the older son DrDan May 2017 #113
Yet the airline has not disputed the parents account of the incident,, which was that the seat pnwmom May 2017 #124
Delta apologists stun me. WinkyDink May 2017 #24
how dare one look at both sides of an issue prior to making comments DrDan May 2017 #27
I agree: Contract law to enhance profits vs basic human decency. kristopher May 2017 #43
you can put the rules in any context you like - but when you purchase a ticket for airline travel DrDan May 2017 #46
Delta had the legal flexibility to allow the parents to use that seat for the toddler and carseat. pnwmom May 2017 #51
the family could haved transferred the seat - but did not because it was DrDan May 2017 #58
You still don't get it. pnwmom May 2017 #61
oh I get it . . . thank you very much DrDan May 2017 #67
No, they could have made the executive decision to assign it to the 2 year old. pnwmom May 2017 #70
of course they communicate - but the gate crew sees the seat as unoccupied as DrDan May 2017 #73
They hadn't boarded the stand-by passenger yet, so they could have un-assigned it, pnwmom May 2017 #76
ok - you win DrDan May 2017 #77
"...there are rules that must be followed" Really? MUST be followed? kristopher May 2017 #66
ridiculous DrDan May 2017 #68
If you consider an accurate description of your position to be an insult... kristopher May 2017 #74
as I said - ridiculous DrDan May 2017 #75
The only ridiculous act is the rampant authoritarianism you apparently endorse kristopher May 2017 #81
is this your method of debate - can't address the facts, so insult? DrDan May 2017 #83
So you don't consider belief structures to be real and subject to examination and discussion? kristopher May 2017 #95
Thank you. Too many give corporations a free pass. Cattledog May 2017 #55
Hilariously, one of the main Delta apologists was screaming about corporatists during the primary SaschaHM May 2017 #130
I think the airline was on solid ground with this one. Chemisse May 2017 #30
They handed over the son's ticket for the 2 year old. And the FAA allows substitutions, pnwmom May 2017 #39
The FAA may allow it, but I'm pretty sure no airline does. Chemisse May 2017 #48
They ALL have the option to. They decided to hang onto their own policy no matter what, pnwmom May 2017 #54
So what are they supposed to do? Kick off the poor standby passenger? Chemisse May 2017 #99
The standby passenger didn't have to be kicked off. He was still at the gate. He could have been pnwmom May 2017 #102
well said - and spot-on DrDan May 2017 #78
Airlines should be demonized regularly... MicaelS May 2017 #96
Absolutely! But only when it is clearly deserved. Chemisse May 2017 #101
They lied about FAA regulations and they deserve to be penalized for that. n/t pnwmom May 2017 #103
Delta Apologizes.. Cha May 2017 #56
If the family had tried to get the tix to match the 2-year-old mainer May 2017 #71
And it was allowed by FAA regulations, which allow substitutions and only require pnwmom May 2017 #79
My SIL used to work for an airline HockeyMom May 2017 #104
"Failure to comply" seems to be all the rage these days. Demit May 2017 #72
I know right.. Delta corp thought so too.. Cha May 2017 #84
At least they were smarter than United. They cut their losses quicker. n/t pnwmom May 2017 #87
That's what I was thinking. Cha May 2017 #90
Thank deregulation and the reduction of airlines it caused. liberal N proud May 2017 #89
What this all boils down to is airlines have become so greedy that flying Jim Beard May 2017 #100
Wow. I hope you wrote to the airline about that experience. That would be unnerving. n/t pnwmom May 2017 #105
I didn't know about it because it happened on the morning flight and I was told about it on the Jim Beard May 2017 #154
Here is some additional key info. pnwmom May 2017 #107
Remember the old adage "The customer is always right"... Cattledog May 2017 #109
Wow. Delta really screwed up on this one. mainer May 2017 #112
Seems like this could have been handled better. Tatiana May 2017 #110
.....And their greed just paid for this 2 year old through college Warpy May 2017 #127
Seems like all of these airlines need to do a better job training The Velveteen Ocelot May 2017 #131
The parents finally agreed to fly with the kid in their lap gyroscope May 2017 #137
Yup. They got to resell 4 seats. Quite a racket for them. n/t pnwmom May 2017 #144
And the GOP is bragging about how they killed regulations. Initech May 2017 #147
Great new video game idea: Sim-Airline, for people who love to torture other people. n/t Binkie The Clown May 2017 #152
Seems like nearly every airline has a story like this nada May 2017 #153
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