I used to work in a bank years ago as a lead teller and teller trainer. I had several young ladies under my supervision. Every once in a while, a customer would get nasty and abusive with one of these young tellers. I'm a pretty big guy; not tall, but broad-shouldered. I would walk up behind the teller and ask the abuser: "Can I help you with something?" He (it was always a he) would back down, mumble something like "No...nothing..." and slink away.
I would restrain the urge to shout after him: "You coward! You can yell and scream at this sweet young lady, but you can't do it to me?"
I hate confrontations, but I hate bullying more.
Bullies have the kind of animal cunning necessary for self-preservation. If they think anyone is strong and brave enough to stand up to them, they won't start anything.
But thank you for your determination to stand up for others. 
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