Had a problem with Dish TV. Called customer service.

[clutterbox1830]

4. Employees are not allow to deviate from set script with caller since a lot of calls are monitored.

I used to work at Dish network about 13 years ago as a customer/technical service rep there, so practices might have changed, but I doubt it. While I was there, calls are being monitored and reviewed at random. If the employees talks about certain topics outside what the call's purpose, the employee gets a flagged on their evaluation. Even talking calls that lasted longer than 6 minutes with a customer was consider bad. Too many bad marks on your evaluation could lead to employee termination and they would fire a lot of people.

I only work there part time for about 10 months, but I could tell you some awful stories there. It was by far the worst corporate job that I ever had and I worked at some terrible companies in my lifetime. Walmart, Kmart, Radio Shack, don't hold a candle compared how bad they treat their workers there. The company would fire employees over the littlest of things. You get reprimanded if you use the bathroom over 5 minutes. Glassdoor (a site where employee can rate employers) would rate the company the worst place to work for until the company started to force their current employees to write positive reviews and bump up their scores.