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In reply to the discussion: Family Says They Did Tip Gay Server, Didn't Leave Note [View all]MADem
(135,425 posts)I am not saying it is impossible, I am simply saying I have never seen such a thing.
I think it's salient to note that there are only two people who can access the machine to forward the information to the credit card company or print a copy of that particular bill--that would be the server who created the bill, or the manager.
There are times when an extra copy of the bill is needed--the customer is a little drunk and messes the tip part up, or someone spills wine on the thing and makes it unreadable; and the server has to key in a code, or use a card, to access the print-out. And the server (or the manager) could indeed print more than one receipt.
If I were guessing, here, I'd guess that someone printed out an extra receipt, and used it to cause a little chaos.
In any event, the customers have produced a copy of their bank statement. That matches their customer copy of the bill for the date in question. I think they are off the hook, so now, it's down to someone in the restaurant other than the server, or the server herself.
On the facebook page cited in this thread, someone posted that the server had been suspended from working while an investigation was underway. That doesn't look too promising for her but we'll just have to wait and see how this shakes out.