IRS Has Second Thoughts About Selfie Requirement

[jmbar2]

2. I got stuck in an endless loop trying to use this system

I think it was designed by someone very young, who did not recognize that the technology side of it would be problematic to folks not obsessed with selfies, with old computer equipment, people accessing computers at libraries, folks who don't have smart phones or access to scanners.

Any usability test during development or launch would have revealed the barriers.

After going through all the steps, if it fails, they put you in a queue for a callback that can take hours, without knowing how long you will have to wait.

I don't think I've ever tried to use a more screwed up system. Whoever designed this should be fired.
Glad that they are doing away with it.