detailed account of what went wrong with Healthcare web site.

[RKP5637]

6. Yep, I've seen this so many times in my career, people do have good intentions, but

as you say, too many cooks in the kitchen ... and then professional pride creeps in, one not wanting to allow others to make 'head of the pack' decisions. That, is where really strong program management is required, that cuts across all of the various organizations to enable unified organizational and decision making processes.

Without that, one ends up with bad software talking to bad software, which was the case here. And that, is a horrific mess to unscramble ... the propagation of errors spawns new errors and instabilities ... eventually gridlock and crashes, and unsustainable compute overhead. ... and hence this mess.