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Computer Help and Support

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KoKo

(84,711 posts)
Thu Dec 4, 2014, 01:40 PM Dec 2014

Need help with Computer Crash. [View all]

My HP Desk Top Computer crashed. I leave it on all the time but shut off the monitor occasionally. I had shut off my monitor the other night and next morning when booted it up my screen showed up with grey lines running through the whole thing and blurry. I immediately hit CtrAltDelete and it wouldn't shut down. I tried several times and finally just shut it down and restarted thinking I could get back on in Safe Mode, but it wouldn't boot up. I could hear the processor running but I wasn't getting my Windows screen to come up...it was just black. Fooled around with Monitor and it kept saying "No Signal Found."

I unplugged everything and waited about a half hour and restarted everything. Still black screen and I could hear computer fan running but nothing was going on. Tried unplugging and waiting three more times and nothing. I don't think it was a virus because I'd just run Malwarebytes a couple days before and if it was a virus I would have had quirky things going on. So assume it's my Mother Board or CPU.

Here's my problem: I haven't backed up anything in a year or so because my Backup Drive had a problem and I just didn't around to replacing it. I use XP and my HP is about 8 years old so I will need to get all my files off there to put on my new computer I've ordered which has Windows 7 installed.

If my Mother Board or CPU are dead can I still get a Tech Help person to take out my hard drive and install everything the way it was? Or will my files not transfer from XP to Win 7? Also...does your hard drive get destroyed if your Mother Board or CPU stopped working.

I'm not computer savvy enough to open the box and fool around.

Thanks if anyone can help.


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