A stupid question about my old AOL account [View all]

[JDDavis]

I have this AOL account I have had for about 20 years. I check-in and look at the non-spam messages about once every month or two.

Evidently, AOL required I change my password from a commonly known word associated with my life to something involving numbers, letters, uppercase, lowercase.

Of course, I forgot that. So I went to the "forgot password" option... and it doesn't work. I put in the AOL name, put the letters in the "what you see" box.. and .... and ... and.... nothing happens when I click on the "NEXT" button.

So is AOL dead? Do I have some blocks on my computer that doesn't allow me to go to the next step?

Basic question: what is blocking me from re-setting my password on AOL?