I Bought A Microsoft Surface 7 Around Dec 2019 & Determined To Learn How To Use It I..... [View all]

[global1]

purchased an in-store one-on-one learning package for $100+. I was able to make 3 sessions at the Microsoft Store at the Woodfield Mall in Schaumburg, IL before the pandemic hit. They were very helpful - but as everywhere - they shut down the store operations because of Covid pandemic.

I was counting on getting back to the one-on-one learning at the store when this pandemic eased - but lo and behold - Microsoft shut down all their brick and mortar stores in the interim - and now I feel cheated. I signed up and paid for one-on-one training and they pulled the plug. I'm out $100 minus 3 sessions - with no one to ask how I get what I paid for.

Best Buy has added Microsoft sections in their stores - but when I go in to Best Buy and ask them for a Microsoft contact person - area Microsoft Manager - they say they don't have one. I can't believe that they have no interface with corporate Microsoft.

I'm wondering if anyone else here on DU has run into a similar situation and how you handled it?

Who do I contact? How do I get satisfaction? Can I get my money back if they didn't hold up their end of the deal?

I know that they'll probably say I can get info on their website - but I signed up for one-on-one training. When I'm able to ask questions as in an in-person training session - for me it's the best way for me to learn. I'm a senior citizen and a concrete learner. I don't do well with on-line training as there is no immediate feedback.

Any suggestions as to what I should do?